REFUND POLICY

REFUND POLICY

At Aviagreene Solutions Ltd. we want to ensure that you make an informed decision before your payment. With that in mind we encourage you to explore the services page of our website to obtain comprehensive product information.

We make tremendous efforts to satisfy you always and ensure that what is being delivered to you is top notch and of the highest standard and quality. We do not anticipate that any of our Clients will have cause to cancel our services provided for any reason; we however will not rule it out entirely in a usual business environment.

We accept to refund all payments received as long as the following conditions are met.

  1. A written request is received within 7 days of receipt of the service(s) provided stating reason for the cancellation of the services. If 7 days or more have passed since delivery of the service, we cannot offer you a refund or an exchange. Kindly contact us via our email at ops@aviagreene.com or call us on +234 1 453 6970. Please be sure to clearly indicate your company name, order number, title(s), quantity, and reason for the refund/return.

 

  1. Upon receipt of your Email, we will respond expeditiously and you will be given an Authorized Return Number (ARN) which will be the reference number you would use in all your further correspondence in respect of the refund request. Please if you do not receive a response from us in 48 hours, kindly send a follow-up mail forwarding your initial mail to confirm that your mail was delivered or in the alternative, you can put a call across to us. We will be glad to hear from you and attend to all complaints.

 

  1. Once we confirm receipt of the mail, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled for a refund. If you are entitled for a return and we are satisfied that there is no default on your part in any guise whatsoever, we will then examine the reason for your refund and determine if you are entitled to an exchange or where you are claiming a refund, we would the set proceedings in motion to determine the fraction or percentage of refund to be credited to you depending on the circumstances of each case. Full refund may not be possible except we see reason to agree otherwise.

 

  1. Upon an agreement on a refund sum, we will proceed to refund the said sum and a credit will automatically be applied to your original method of payment. Only Regular Priced items may be refunded. Sale items are generally non-refundable and non-replaceable. To follow-up on the status of your return, please contact us at via our Email: ops@aviagreene.com.

 

  1. Third Party services that have been paid for, confirmed and delivered to the Client before the cancellation / refund notification is received will not be eligible for refund. For other services, depending on the stage of service delivery, a surcharge might be applicable on the refund amount.

 

  1. All Bank charges, Taxes, cancellation penalties etc. that might arise after a cancellation / refund request is received, will be bore entire by the Client. Aviagreene Solutions Ltd. would not be liable for any of these charges.